Dnata Singapore streamlining cargo handling operations at Changi with Hermes NG cloud ecosystem

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Ground handler dnata Singapore has begun implementation of Hermes Logistics Technologies (HLT)’s New Generation Ecosystem (Hermes NG) at Changi Airport.

The scalable cloud-based ecosystem which includes the Hermes 5 Cargo Management System (CMS), NG Business Intelligence (BI) and Datalakes, Hermes Track&Trace, and additional apps, will support dnata’s ongoing digitisation drive.

Hermes NG will help to streamline workflows, provide greater transparency across the handling process, and improve data sharing for all sections of the supply chain. The data can be used with Artificial Intelligence (AI) and Machine Learning (ML) algorithms to help decision-making and optimise business and handling processes.

HLT’s NG suite includes Hermes Cloud CMS and Hub Management System, Hermes NG BI and Datalakes, Hermes Self-Serve Apps, and Hermes Application Programming Interface.

“The Hermes NG Ecosystem was developed with a best-in-class digital transformation agenda in mind for ground handling,” said Yuval Baruch, Chief Executive Officer, HLT. “Our cloud-based solutions not only support our customers to streamline their services, but the data we collect when matched with machine-learning algorithms also provides valuable insights on efficiencies, costs, and new services.”

dnata Singapore handles over 6,000 tonnes of cargo a week at its 32,000 sq mt facility at Changi Airport. H5 will manage all import, export, messaging, service monitoring, and accounting processes for dnata at the hub.

“After the successful upgrade and seeing the benefits of the same system across our operations in Australia, we are excited to implement this technology in Singapore,” said Dirk Goovaerts, Regional Chief Executive Officer for Asia Pacific at dnata.

“The Hermes 5 (H5) technology allows for improved oversight on a local and global level, supports enhanced customer engagement and service excellence, elevating data sharing with all our stakeholders in the air cargo eco-system, and provides enhanced transparency across the cargo handling process.”

Hermes NG Apps are a set of pay-as-you-go self-serve responsive apps running on any device. Some of the available apps are Track & Trace, Companion App, Slot Booking, and Landside Management.

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