Turkish Cargo invests in robotic process automation to minimise errors, costs

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Global cargo carrier, Turkish Cargo is continuing to invest in digitalisation of its business operations with the recent integration of robotic process automation (RPA) to minimise error rates on information entry and for spot rate approval.

The airline said in a press statement that RPAs would reduce costs and error rates while enhancing employee productivity and the speed of operations. The software has been divided into four sections: Alpha, Bravo, Charlie and Delta.

The statement said, “At the initial phase of the robotic workforce, integrated into the air cargo processes, Bravo will be in charge of the spot rate approvals, Charlie will be in charge of checking the mail rate, designations and duplication thereof, and Delta will be in charge of the cargo booking. Whereas, Alpha will enable the harmonic functioning of the other robots with each other.”

The statement also added that the airline is investing in the digitisation of processes and infrastructure at its SmartIST facility at Istanbul airport.

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