Dukaan partners with Dunzo and Shiprocket to provide integrated on-demand delivery experience to retailers


Country’s growing SaaS platform for online stores, Dukaan announced it has partnered with India’s on-demand commerce and delivery platform Dunzo and frontrunning tech-enabled logistics aggregation platform Shiprocket to integrate delivery into its platform for a seamless retail experience.

Pandemic-led surges in demand for home deliveries indicate a long-term trend that would become the upcoming normal in a post-pandemic world. Hence, it is essential that retailers prepare for the future by removing supply chain barriers for improved manageability and scalability.

An automated delivery system also helps retailers scale their business by reducing the time and effort spent on managing the logistics involved with each customer order. This in turn improves the experience for the end customer as well as those involved in the supply chain operations. Dukaan is a comprehensive platform that provides end-to-end solutions ranging from inventory management, promotions, sales, payment and delivery for sellers across the country.

Since the second wave hit the nation, the platform has seen order volume go up by 1.7 times, especially in grocery and pharmacy categories.

“While retailers are expediting digitisation to future-proof their business, it is essential to bring delivery automation capabilities into the mix. The future of delivery tracking rests on bringing predictability to order service time for a great customer experience. And we at Dukaan are always working towards building a seamless future for the retail industry. Our strategic partnerships with Dunzo and Shiprocket will not only automate delivery for our merchants but also help them scale their business,” said Suumit Shah, Founder, and CEO, Dukaan.

Shiprocket provides a fully automated end-to-end workflow from sending the inventory to dispatching and tracking orders, while Dunzo’s expertise lies in on-demand delivery that ensures customers get what they want when they want it. By integrating both capabilities into the platform, Dukaan’s 3.5 million merchants can not only automate their delivery systems but also acquire better control of their business with techniques to manage their deliveries across stores and consumers.

Saahil Goel, Co-Founder and CEO of Shiprocket said, “The Indian logistics industry has come a long way with respect to the adoption of cutting-edge technologies. Automation has propelled seamless last-mile deliveries and empowered logistics platforms to meet the growing demand for e-commerce. We are delighted to join hands with Dukaan to extend our tech-enabled shipping services for frictionless delivery of goods. We look forward to a fruitful partnership.”

“Convenience has been the cornerstone of the experience we promise at Dunzo. Whether it’s users ordering groceries or merchants opting for our on-demand logistics, we aim to make everyday transactions in the offline world easy and seamless. Dunzo and Dukaan have partnered to empower merchants with better logistics, faster deliveries, and greater economic opportunities in a rapidly changing retail environment,” said Kartik Mishra, Head – Strategy & New Initiatives, Dunzo.


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