BIAL amongst six airports in the world to be inducted into ACI Director General’s Roll of Excellence

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Kempegowda International Airport, Bengaluru has been inducted into the Airports Council International (ACI) Director General’s Roll of Excellence for the year 2020. It’s one of six airports worldwide to get this recognition.

Instituted in 2011, the Roll of Excellence recognises airports, which in the opinion of passengers have demonstrated strong commitment towards service quality. Since 2011, 58 airports have been inducted.

KIA had earlier won multiple ACI Airport Service Quality awards over a five-year period during the past 10 years. Passengers had voted for the airport, powering it to win four consecutive ACI ASQ Awards in 2017, 2018, 2019 and 2020.

Earlier this year, KIA had won global recognition from ACI World’s ‘Voice of the Customer’ initiative. The ‘Voice of the Customer’ recognises airports that continued to prioritise their customers and remained committed to ensuring that their voice was heard during the pandemic in 2020.

In a letter to Hari Marar, Bangalore International Airport Limited (BIAL) MD & CEO, Luis Felipe de Oliveira, Director General, ACI World wrote, “I am delighted to announce that Kempegowda International Airport, Bengaluru has been chosen by its passengers to join the Airports Council International (ACI) Director General’s Roll of Excellence. I am confident that you will continue to be a role model for airport service quality excellence and work with us to raise the bar in service standards and best practices within the industry.”

Commenting on the honour Marar said, “BLR Airport is honoured to be inducted into the ACI Director General’s Roll of Excellence. I thank our passengers for the trust and confidence that they’ve in BLR Airport. I would like to dedicate this recognition to the BLR Airport community, who came together to ensure seamless operations during these challenging times.”

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