APM Terminals Mumbai installs Navis N4 to improve operational efficiency


APM Terminals Mumbai, also known as Gateway Terminals India (GTI) has successfully completed the implementation of Navis N4 Terminal Operating System (TOS), the selected global standard for APM Terminals.

With this, APMT Mumbai will be able to provide its customers with improved services, such as a track and trace and live truck turn times. It will also be able to share its terminal data at the container level, via the company’s API products, which provide live information feeds to customers.

Navis N4 is the leading and most widely used terminal operating system globally. It monitors end-to-end performance, including application architecture, servers, disk space, databases, and user endpoints. The data is fed into one central dashboard, which is monitored all day long by the Maersk global Command and Control Centre in the United Kingdom.

The implementation of Navis N4 has been carried out with the support of APMT’s global in-house implementation team and with minimal impact on customer operations.

“Adopting a standardised TOS globally brings numerous long-term advantages,” says Patrick Heilig, responsible for the global TOS implementation team. “It enables the sharing of best practises for improved efficiency; the development of in-house expertise that understands our customers and our business; centralised monitoring and support; and faster, cost-effective global development of front-end applications for customers.”

The TOS, which will now be part of an advanced, global application monitoring solution that is being rolled out across all of the APM terminals, is capable of spotting issues with a performance before they start to negatively impact operations. With the global TOS team located around the world in different time zones, it is also able to offer support 24 hours per day.

“The dashboard operates using a simple traffic light system,” said David Pickup, APM Terminals Global Capability Manager. “Green means that no issues are detected. Amber flags have the potential to impact the business. Our goal is to fix these before they turn to red flags. Red flags indicate that the issue is probably already impacting our operations. This new solution enables us to identify any issues before the end user even notices that something is not working as it should.”

Located at Jawaharlal Nehru Port (JNPT) in Nhava Sheva, APM Terminals Mumbai is India’s busiest container terminal handling facility, handling a more than 2 million TEUs annually in 2018 and 2019.


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