ECS Group now offers the innovative web-based track and trace system – Pathfinder, as an individual digital ability. Irrespective of whether airline customers already have an ECS Group GSSA contract, the software is now available for them as an individual service module.
Developed by ECS Group’s Cargo Digital Factory experts in 2019, Pathfinder provides shipment status in real-time, thus supporting airline customers in limiting process inefficiencies and increasing customer satisfaction.
“Pathfinder will celebrate its fifth anniversary in August of this year. Our mission, is to provide the air cargo industry with the ultimate real-time shipment tracking solution, offering full shipment information at a single glance. We have grown our Pathfinder customer base and continuously enhanced the product to include features such as in-flight geolocation (map view) and notifications to customers. As a result, our solution is currently one of the best on the market,” says Dimitri Arnaudin, Director– Digital and Innovation at ECS Group.
“With this tool, our airline customers, can now offer a best-in-class service to forwarders. Any airline looking for advanced shipment tracking should reach out to us for more information.”
Reportedly, Corsair has become the first airline to subscribe to this digital solution. The carrier has reported improved customer satisfaction and confidence, as well as more resource and cost-efficient internal processes.
“The need for complete shipment journey visibility has skyrocketed in importance in recent years. Our customers want to know where their shipments are at any given time and expect us to deliver at least the same standard of information that they are used to when privately ordering goods online,” says Adrien Chauvière, Cargo Manager at Corsair.
“The situation in the air cargo industry is still very fragmented, and until we switched to Pathfinder, much of our tracking process was carried out by phone or email. The process was largely manual, time-consuming, and far from seamless, let alone capable of providing real-time information. Of all the possible alternatives on the market, Pathfinder stood out as the best option with the best design. It lives up to the excellent software quality we are used to from ECS Group’s Cargo Digital Factory solution suite. All Corsair destinations – including our trucking-only locations – are uploaded in the system. Pathfinder has proven to be an additional element of confidence for our customers and has greatly increased customer satisfaction.”
Jean Ceccaldi, Managing Director of AeroCargo by ECS Group says, “This is the first time we are implementing Pathfinder as an add-on option to our GSSA contract, and not only as part of the TCM package. We are proud that one of our oldest, and certainly among the most consistent customers can now enjoy the full benefit of our best-in-class tracking solution. We have been the exclusive GSSA for Corsair since 1986, and that is an exceptional record within ECS Group. Long may it continue.”